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We want you to be happy with your order. If you’d like to return or exchange an item, please contact us within 14 days of receiving it. we mutually agree that the item can be returned. Items must be unused, in their original condition, and returned safely.

Yes, once we receive your returned item in good condition, we’ll process a refund to your original payment method (excluding delivery costs). Please note: custom or personalised orders are non-refundable unless faulty.

Absolutely! We love creating unique, one-of-a-kind pieces. Simply get in touch with your ideas, and we’ll do our best to bring them to life.

Please contact us with your requirements, and we will provide you with a quote and estimated delivery time.

We offer several delivery options to suit your needs, including standard, express, and next-day delivery. You can choose your preferred option at checkout.

Yes, we ship both within the UK and internationally. Delivery times and costs depend on your location, and all details are shown at checkout.

Ready-made items are usually dispatched within 1–2 working days. Custom or personalised orders may take longer, but we’ll keep you updated on progress.

Yes – many of our handmade items can be personalised with names, colours, or small details. Check the product description, or contact us if you’d like something special added.

If your order is damaged in transit, please let us know as soon as possible (with photos if you can). We’ll arrange a replacement or refund quickly.