Privacy, Cookie, and Disclaimer Policy

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This Policy applies between you, the User of this Website, and Asli Akkoyunoglu, trading as CreArtive Design (“we”, “us”, or “our”), the owner and provider of this Website.

CreArtive Design is committed to safeguarding your privacy, protecting your data, and ensuring transparency in how we operate.

1. Privacy Policy

Information We Collect

We may collect and process the following information:

• Name, email address, telephone number, and postal address

• Billing and delivery details when placing an order

• Details for custom orders (such as preferred styles, colours, or sizes)

• Account details if you create an account

• Payment details (processed securely by third-party providers; we do not store full card information)

• Website usage data: IP address, browser type/version, operating system, pages visited, and cookies

• Any information you provide when contacting us by email, social media, or in person (e.g. at St Albans Market)

How We Collect Data

• Directly from you: via orders, contact forms, emails, or account creation

• Automatically: through cookies and analytics tools when you browse our site

Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract: to process and deliver orders

• Legal obligation: to comply with tax and accounting requirements

• Legitimate interests: to improve our services and protect our business

• Consent: for marketing communications (only when opted in)

How We Use Your Data

We use your information to:

• Process and deliver orders

• Handle custom order requests

• Communicate with you about enquiries

• Improve our website and services

• Send marketing updates (if consented)

• Fulfil legal and regulatory duties

Data Sharing

We will never sell your data. We may share it only with:

• Service providers: couriers, payment processors (e.g. PayPal, Stripe), website hosting/IT support

• Legal authorities: if required by law

Data Retention

We retain your personal data only as long as necessary to fulfil orders, provide services, and meet legal requirements. Thereafter, data will be securely deleted or anonymised.

Data Security

We use secure servers, encrypted transactions, and organisational measures to protect your personal data.

Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Request a copy of your data (portability)

• Withdraw consent for marketing at any time

To exercise your rights, contact us at creartivedesignns@gmail.com.

If you are not satisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

2. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device to help websites function properly and improve user experience.

Types of Cookies We Use

• Strictly Necessary Cookies – required for essential website functions (e.g. shopping basket)

• Performance/Analytics Cookies – help us understand how visitors use our site

• Functionality Cookies – remember your preferences (e.g. region or settings)

• Third-Party Cookies – from services such as Google Analytics, PayPal, or social media platforms

Managing Cookies

• You can manage or disable cookies through your browser settings.

• You can also adjust preferences through our cookie banner on first visit.

• Disabling cookies may affect website functionality.

For more information, visit www.aboutcookies.org.

3. Website Disclaimer

• While we strive to ensure accuracy, CreArtive Design does not guarantee that information on this website is free from errors and will not be held liable for any inaccuracies or omissions.

• We reserve the right to amend or remove website content at any time without notice.

• External links are provided for convenience only. We are not responsible for the content or availability of third-party websites.

• We take care to ensure downloads are safe but cannot guarantee that files are virus-free. Users are advised to use up-to-date antivirus software.

4. Copyright Notice

Unless otherwise stated, CreArtive Design is the copyright owner of all material on this website.

• Content is provided for personal or non-commercial use only.

• Reproduction, distribution, or publication of content requires our express written permission.

5. Commenting and Online Behaviour Rules

We welcome respectful discussion but will moderate inappropriate content. By engaging with our online presence, you agree to the following:

• Do not post comments that are defamatory, false, misleading, racist, sexist, homophobic, obscene, threatening, or abusive.

• Do not post third-party confidential or private information.

• Do not use our platforms for unauthorised promotions, advertising, or spam.

• Comments must remain relevant to the topic.

• Violations of these rules may result in removal of comments or blocking of users at our sole discretion.

6. Contact Us

For any privacy, cookie, or website-related queries, please contact us:

📧 Email: creartivedesignns@gmail.com
🌍 Website: www.creartivedesign.co.uk
📍 In Person: St Albans Market